Missed/No Show Appointments:
~When you book an appointment with me, that time is set aside for you - and ONLY you. I never double book and try to always be ready for you when you arrive. In return, I ask that you keep your promise to me and show up for your appointment on time.
~Please understand that Massage Therapists only get paid when they deliver a service... therefore missed appointments are costly for me and prevent me from catering to other clients.
~That said, my policy is simple. If you do not show up for your scheduled appointment, and you have not notified me at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked. This can not be billed to your insurance company.
Those running late may not be able to be accommodated.
~In the event that you unable to keep your scheduled appointment with me, please contact me by text or email at least 24 hours prior to your appointment. If you do not reach me, please leave a message on me voicemail system. If I do not hear from you within this timeframe, and you do not keep your appointment, the above policy will be applied.
~Cancellations within the 24 hours CANNOT be done via the booking system, you must contact me via email, text or phone call.
Note: I recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so I may make an exception to the above policies on those rare occasions. I do ask that you contact me to let me know you are unable to make your appointment.